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Documentation Index

Fetch the complete documentation index at: https://docs.sculkhosting.com/llms.txt

Use this file to discover all available pages before exploring further.

Sculk Hosting’s support team is available around the clock to help you with billing questions, server provisioning, technical issues, and more. Before reaching out, check the service status page to see if a known incident is already being worked on — this can save you time waiting for a reply.

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Support channels

Support ticket

The fastest way to get help. Open a ticket from the client area and a support agent will respond as soon as possible. Recommended for all technical and billing issues.

Email

Reach the team at support@sculkhosting.com for billing inquiries and general questions. Include your account email and server details to speed up your reply.

Discord

Join the Sculk community on Discord for quick questions, community support, and announcements. Not a substitute for a formal support ticket on complex issues.

Legal notices

For DMCA takedown requests and formal legal correspondence only. Contact legal@sculkhosting.com. Do not use this address for standard support requests.

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What support covers

Sculk Hosting’s support team can assist you with the following:
  • Billing — payment issues, invoice questions, plan upgrades and downgrades, cancellations
  • Provisioning — new server setup, game installs, resource allocation changes
  • Basic troubleshooting — server not starting, lag spikes, configuration errors, panel access problems
  • Network status — investigating outages, latency reports, routing issues
  • Hardware issues — node-level problems affecting your server’s performance or availability
  • Control panel access — resetting panel credentials, sub-user permissions, panel errors

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What support does not cover

To keep response times fast for everyone, the following fall outside the scope of Sculk Hosting support:
  • Custom plugin development — writing, debugging, or configuring third-party plugins or mods
  • Advanced system administration — custom OS-level configurations, third-party software beyond supported games
  • Malware cleanup from customer negligence — if your server is compromised due to insecure plugins, stolen credentials, or negligent practices, remediation is your responsibility
When opening a ticket, always include your server IP address, your plan name (e.g., Wither), and a clear description of the issue. Tickets with these details are resolved significantly faster.

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Service status

Before opening a ticket, visit my.sculkhosting.com/status to check for active incidents or scheduled maintenance. If a network or hardware issue is already listed, the team is aware and working on it — you do not need to open a separate ticket.
Response times are estimates and vary by queue volume. Sculk Hosting’s 24/7 support is human-staffed — you will always speak with a real person, not a bot.