> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sculkhosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> Contact Sculk support with the information needed for a fast resolution.

# Getting help

Sculk Hosting provides 24/7 support from real people. Use the billing portal to open a support request tied to your account and service.

<CardGroup cols={2}>
  <Card title="Open a support request" icon="ticket" href="https://my.sculkhosting.com">
    Contact the support team through the billing portal.
  </Card>

  <Card title="Join the community" icon="discord" href="https://discord.gg/sculkhosting">
    Connect with the Sculk Hosting community.
  </Card>
</CardGroup>

## Include these details

* Your server identifier
* The game and server software version
* When the issue began
* What you expected to happen
* What actually happened
* Relevant console errors
* Changes made immediately before the problem

<Warning>
  Do not share your password, payment details, two-factor authentication codes, or recovery codes with anyone.
</Warning>